MYRC Privacy Policy

Effective Date: November 2024
Company: Retainer Cases LLC
Website: https://www.retainercases.com

At MYRC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, purchase our products, or interact with our services (collectively, "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.

Table of Contents

1. Information We Collect
2. How We Use Your Information
3. How We Share Your Information
4. Cookies and Tracking Technologies
5. Data Security
6. Data Retention
7. Your Privacy Rights
8. Third-Party Services
9. Children's Privacy
10. Changes to This Privacy Policy
11. Contact Us

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an account
• Place an order
• Upload custom designs or images
• Contact customer support
• Subscribe to our newsletter
• Use our AI design generation feature

This information may include:

• Personal Identifiers: Full name, email address, phone number
• Billing Information: Billing address and zip code (payment card information is collected and processed directly by Stripe and is not stored on our servers)
• Shipping Information: Shipping address, delivery instructions
• Account Credentials: Username, password (encrypted)
• Custom Content: Images, designs, logos, text, and other content you upload for product customization
• Communication Data: Messages you send to our customer support team
• Marketing Preferences: Newsletter subscription status and marketing opt-in preferences

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage patterns:

• Technical Data: IP address, browser type and version, device type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Analytics Data: Collected via Vercel Analytics to understand how users interact with our site

1.3 Information from Third Parties

We may receive information from:

• Payment Processors: Order and transaction information from Stripe
• Delivery Services: Shipping and delivery status updates from our fulfillment partners

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Order Processing and Fulfillment

• Process and fulfill your orders
• Create customized retainer cases based on your designs
• Send order confirmations, shipping updates, and delivery notifications
• Handle returns, refunds, and customer service inquiries

2.2 Account Management

• Create and manage your user account
• Authenticate your identity and maintain account security
• Store your order history and design preferences

2.3 Product Customization

• Process uploaded images and custom designs
• Generate AI-powered design suggestions using Google Generative AI (Gemini)
• Store your custom designs for reordering purposes

2.4 Communication

• Send transactional emails (order confirmations, shipping updates, customer support)
• Send marketing emails and newsletters (only if you've opted in)
• Respond to your inquiries and support requests

2.5 Website Improvement and Analytics

• Analyze website usage to improve user experience
• Monitor and analyze trends and usage patterns
• Detect and prevent fraud or security issues

2.6 Legal Compliance

• Comply with applicable laws and regulations
• Enforce our Terms and Conditions
• Protect our rights and property

3. How We Share Your Information

We do not sell your personal information to third parties. We only share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf:

• Supabase: Database hosting and user authentication
• Stripe: Payment processing (Stripe receives billing information directly during checkout)
• Vercel: Website hosting and analytics
• Google Generative AI (Gemini): AI-powered design generation
• hCaptcha: Bot protection and security
• Fulfillment Partners: Third-party vendors who manufacture and ship your customized retainer cases

These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, government requests)
• Protection of our rights, property, or safety
• Investigation of fraud, security, or technical issues
• Enforcement of our Terms and Conditions

3.3 Business Transfers

If MYRC is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

4.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

4.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (authentication, shopping cart)
• Analytics Cookies: Help us understand how visitors use our site (via Vercel Analytics)
• Functional Cookies: Remember your preferences and settings

4.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website, such as maintaining an active shopping cart or staying logged in.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

• Encryption: We use industry-standard SSL/TLS encryption for data transmission
• Secure Storage: Data is stored in secure databases with access controls (Supabase with Row Level Security policies)
• Payment Security: Payment card information is processed directly by Stripe (PCI DSS compliant) and is never stored on our servers
• Authentication: User accounts are protected with encrypted passwords and secure authentication mechanisms
• Access Controls: Only authorized personnel have access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Account Data: Retained while your account is active and for a reasonable period afterward
• Order History: Retained for accounting, tax, and legal compliance purposes (typically 7 years)
• Custom Designs: Retained to enable reordering; you may delete designs from your account at any time
• Marketing Data: Retained until you unsubscribe or request deletion

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, commonly used format

7.2 Correction

• Update or correct inaccurate or incomplete personal information through your account settings

7.3 Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Delete custom designs from your account at any time

7.4 Opt-Out

• Unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email
• Opt out of analytics tracking through your browser settings

7.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at support@retainercases.com. We will respond to your request within 30 days.

8. Third-Party Services

Our Services integrate with third-party platforms that have their own privacy policies:

• Supabase: Supabase Privacy Policy
• Stripe: Stripe Privacy Policy
• Vercel: Vercel Privacy Policy
• Google (AI Services): Google Privacy Policy
• hCaptcha: hCaptcha Privacy Policy

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children's Privacy

Our Services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you via email (if you have an account) for material changes
• Post the updated policy on our website

Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Last Reviewed: November 2024

By using MYRC's Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.